What Does IT Customer Support Actually Entail?

April 2, 2019

All businesses run on some sort of technology. From the security system to basic email, there are aspects of every business that depend on technology. What you do when something with that technology goes wrong? If you work in a large company, you probably call your IT guy or department. But what if you work for a small business? For most small businesses, your IT guy is typically whomever happens to be the most tech savvy. While this may work for the small stuff, it’s not a sustainable solution for a growing business.

If you’ve been thinking of investing in managed IT services in MT, you probably have some questions, like what IT customer support actually is. Today we’re going to answer those questions—let’s get started!

Don’t confuse support with service

While many companies use customer support and customer service interchangeably, these actually have two very different meanings. Customer service provides value for the customer, while customer support provides services and problem resolution from a technology standpoint. Before you hire managed IT services in MT, be sure you know what you need and what you’re getting.

All the support without all the cost

What’s the difference between hiring an IT support company in MT and just hiring your own IT guy? For starters, an IT support company will typically cost you less but offer you more. An IT support company ensures your customers know that your products and services are backed by a reliable, accredited IT company. You also get the collective knowledge and 24-hour support of an IT department, without the price tag.

The full IT package

What exactly does an IT support company offer? The short answer is everything—one of the best things about working with an IT support company is that you have access to every service, but you can tailor your services to meet your needs, whether that means ongoing support or a one-time fix. Here are just a few of the services you can expect from an IT support company:

  • Computer repair
  • Data recovery
  • Fiber optic installation
  • IT solutions
  • Network fiber optic cabling
  • Network support
  • Telecommunications system installation

Keep it safe

One additional benefit of working with an IT support company is the added safety. When working with technology, an IT professional will choose a solution that will not put your network or devices at risk. An IT support company can also help identify and stop potential threats.

Each company needs to choose the IT support solution that they think is best for them, whether that be an IT department, an IT tech, IT support company… or someone who happens to be around the office and knows a thing or two about computers. If you want the support, service and credibility that comes with having an IT support company behind you, you should work with the experts at Tech Service Company. We offer a wide variety of technical support services and 24-hour emergency services. No matter the size of your business, we want to be your IT support company in MT. Reach out to us today to learn more!

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