Planning the Ideal Business Phone System

May 28, 2019

The telephone system you have at your business is an extremely important element of your communications infrastructure. After all, you need a way for customers and suppliers to be able to get in touch with you beyond just email and social media. Even in today’s digital era, many people are still more comfortable picking up the phone and calling to speak with an actual human being than sending messages across the digital abyss.

For this reason, it’s very important you select the right business phone system. This decision will have long-term financial and operational repercussions if you do not choose the correct system. You must look ahead and plan out the system properly, and do all the research necessary to make sure you make the correct choice.

With this in mind, here are some tips for planning your ideal business phone system and getting through telecom installation in MT without a hitch:

  • Have a staffing plan: How many of your staff members will need to have a phone, not just now but within the next several years? If you’re a small business that has only a few staff numbers with phone needs, an easy two-line business phone could be a perfect solution. However, the larger your company gets, the more sophisticated your telephone needs will be.
  • Know the features you need: What are the most essential features for your phone system? Do you have a receptionist, or will you need to have an automatic attendant system for people who call in? Will you need a conference call line or call forwarding features? Do you need voicemail? These are all examples of common phone line features you might consider adding, based on your own needs.
  • Choose the technology: You might be surprised at the wide variety of phone technology that currently exists on the market. Your primary options are either a Private Branch Exchange (PBX) system or a Voice over Internet Protocol (VOIP) system. PBX systems feature a piece of hardware that accepts phone lines from your phone utility provider. That system routes calls to the proper department or individual. VOIP, meanwhile, doesn’t use any such hardware. Instead, there are handsets plugged into an internet connection. Both systems have their pros and cons, so it’s important to do your research.
  • Geographic location: The type of technology and features you use will also be heavily influenced by your geographical location. Do you have a single office? Where is your office located—somewhere remote, or somewhere urban?
  • Test: Before purchasing, see if you can arrange to test your various options so you can get a sense of how easy they are to use and program and whether or not they will meet the needs of your company.

For more information about what you should know about telecom installation in MT and how you can choose the right business phone system for your company, we encourage you to contact the team at Tech Service Company today. We look forward to helping you identify the system that’ll work for your business!

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